Return Policy

We want returns to be as straightforward as possible, so here’s what you need to know to qualify:

Condition for Returns

To get a refund, products need to come back to us in their original packaging—unused, unopened, untampered with, undamaged, and looking "brand new." If they don’t meet these standards, we can’t offer a refund. It’s all about keeping things fair and safe for everyone.

Health & Safety Restrictions

For adult products—like pills, condoms, lubricants, toys, games, or lingerie—we have to be extra careful due to health and safety rules. Returns are only accepted if they’re still in that "brand new" condition we mentioned. Once they’re opened or used, we can’t take them back—hope you understand!

Shipping Responsibilities

• Your Part: You’ll need to cover the shipping costs to send items back to us. We don’t provide pre-paid or return labels, so that’s on you to arrange.
• Damage in Transit: We can’t be responsible for items that get banged up on their way back. Pack them securely—because if they arrive damaged, we won’t be able to refund or credit them.

Return Window

You’ve got 120 days from your purchase date to start and complete the return process. Just make sure we receive it within that time, and you’re good to go.

🌻Warranties and Claims – What to Expect

For adult products like cock rings, ball stretchers, masturbators, or vibrators, warranties can be tricky. Most of these items don’t come with one from us or the manufacturer—it’s just the nature of what they are. If something’s not working right, your best bet is to reach out to the manufacturer directly for help with claims, repairs, or troubleshooting. They’ve got the expertise on their products, and we’re happy to point you their way.

🌻Bundle & Save Promotion – How Returns Affect It

Bought items with our Bundle & Save deal? If you return part of your order, we’ll adjust the refund to match the discount for what you’re keeping. For example:

• Say you got 10% off for buying four products and return two. Your discount drops to 5%, based on the two items left.

It’s a simple recalculation to keep everything balanced—nothing sneaky here!

🌻Upgraded Shipping – A Quick Note

Refunds cover the cost of the item(s) only. If you went for upgraded shipping (like Priority, Express, Overnight, or 2-Day), those fees aren’t refundable. We figure you got the speed you paid for, so that part sticks.

🌻International & Domestic Orders – Returns Both Ways

Whether you’re in the U.S. or across the globe, you’re responsible for setting up and paying for return shipping labels. We don’t offer pre-paid labels, so you’ll need to handle that step yourself. It’s the same deal for everyone, keeping it consistent.

🌻Return Instructions – Step by Step

Ready to send something back? Here’s how to get started:

1. Contact Us: Reach out to the Happi Support Team to kick things off.
2. Send Photos: Snap clear pictures of:
   • The packaging (polymailer, envelope, box, and shipping label).
   • The product itself.
3. Get Approved: We’ll review your request and, once approved, send you the return address. (Reminder: no pre-paid labels from us!)
4. Processing Time: Once your return lands at our facility, give us 24–72 hours to process it and get things sorted.

We’ve streamlined this over years of handling returns, so trust us—it’s as painless as we can make it!