Billing and Shipping Policy

Orders placed by 6:00 AM CT, Monday through Friday, ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. The carrier's first acceptance scan can take 24 hours or more after we hand the package over, so tracking may show "Label Created" for a while after your order has actually shipped.

U.S. orders ship for an $8.95 flat rate via USPS Ground Advantage with tracking, and orders of $99 or more after discounts ship free automatically. Upgrades include Priority with No Signature ($14.95, 2 to 4 days), Priority with Signature Required ($17.95, 2 to 4 days), and FedEx 2-Day or Overnight priced by weight at checkout.

First, check every spot a carrier might leave a package: all doors, mailbox, parcel locker, front desk, and with household members or neighbors. Second, wait 24 hours, since carriers sometimes scan slightly ahead of the physical drop. Third, contact the carrier with your tracking number; the carrier may have time, route, location, or other delivery records that are not visible in public tracking and can review those records during an investigation. Fourth, contact us; we will help with the investigation and share our shipping records. For a package taken from your property after delivery, a police report is the right channel, and the Signature Required option at checkout exists to prevent exactly that risk.

No. Delivery windows (2 to 8 business days for standard, 2 to 4 for Priority) are carrier estimates, and peak seasons, holidays, or severe weather can extend them. If your package is well past its estimated window, contact the carrier and contact us; we will help open an investigation.

We normally create the shipping label from the address submitted at checkout. If you spot a typo, contact us immediately; we may be able to correct an address before processing begins, but changes are not guaranteed after an order is submitted. If a package ships to an invalid address and returns to us, the Failed Delivery Fee applies and shipping charges are not refunded, as described in this policy.

A refused package is treated as an undeliverable shipment, not a return. When it arrives back at our facility and passes inspection, your refund is processed minus the Failed Delivery Fee ($15.00 U.S., $35.00 international), and shipping charges are not refunded, since the carriage happened in both directions. A normal return under our Return Policy costs you less.

Because they are two different bills from two different parties. The shipping you paid at checkout covers transporting your package to your country; it does not include or prepay anything your government charges. Import duties, taxes, and VAT are set and collected by your country's customs authority at the border, and only you can pay them. All international orders ship DDU (Delivered Duty Unpaid), so this applies no matter how much you paid for shipping. Paying promptly when customs contacts you is the fastest way to receive your package.

Customs decisions are made solely by your country's authorities, and we cannot influence, expedite, or reverse them. Orders seized, destroyed, or blocked by your country's import laws are generally not eligible for refunds, because the goods cannot be recovered. Before ordering products that may be restricted in your country, especially adult and intimate items, check your country's import rules with your local customs authority.

Yes. We deliver across the U.S., including P.O. Boxes, Puerto Rico, APO/FPO/DPO addresses, Guam, and other U.S. territories via USPS. FedEx cannot deliver to those destinations, so they ship via USPS Ground Advantage or Priority Mail. Guam and some territories can take 30 to 45 days depending on USPS transit timelines.

Priority with Signature Required ($17.95). A person at your address signs before the carrier releases the package, and the signed record becomes part of your delivery confirmation. With any no-signature service, the carrier may leave the package unattended, so signature is the right choice for apartment lobbies, busy streets, or porch piracy concerns.

It may already be moving: a label is created before the carrier's first acceptance scan. Orders placed by 6:00 AM CT ship the same business day, and the rest ship the next business day. That first scan can take 24 hours or more, and during peak periods a package can travel for days before its first scan; a Monday shipment sometimes shows its first scan late Tuesday or on Wednesday morning. Carriers also do not scan at every step, so quiet stretches mid-transit are normal. If your package shows no movement well past the estimated delivery window, contact the carrier with your tracking number to open a search, and contact us; we will help with the investigation.

The reliable window is before it ships, and orders move quickly: orders placed by 6:00 AM CT ship the same business day. Once an order has been handed to the carrier, cancellation is no longer guaranteed; some carriers offer intercept or rerouting for eligible shipments, subject to availability, restrictions, and fees, so contact us as soon as possible and we will let you know what options, if any, are available. Otherwise, let it deliver and follow our Return Policy for sealed, unopened items. Refusing the delivery instead triggers the Failed Delivery Fee and forfeits shipping charges, which costs you more than a normal return.

We generally ship orders in plain, unbranded packaging with a generic shipping label that does not identify the products inside. Your card statement shows the charge as Happibee, which is a neutral brand name that does not indicate what you ordered. If you also want retail packaging or branded boxes removed from adult items before shipment, contact us before your order ships.