Billing and Shipping Policy

Every country has its own customs regulations, import restrictions, and laws governing what may legally enter. It is entirely your responsibility as the buyer to know and comply with your destination country's laws before placing an order. This especially applies to adult products, intimate items, and novelty goods.

Countries including, but not limited to, Saudi Arabia, the United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Indonesia, and Malaysia may prohibit or heavily restrict the import of adult products and intimate accessories. By placing an international order containing these product types, you confirm you have verified that your order complies with your country's import laws. Unsure? Contact your local customs authority before ordering, not after.

Happibee has zero control over what customs authorities in any country inspect, hold, seize, or destroy. The following situations are entirely outside our control and are not eligible for refunds:

• Package seized, confiscated, or destroyed by customs authorities.
• Package delayed at customs beyond estimated delivery windows.
• Package returned to sender due to failed customs clearance (a $35.00 Failed Delivery Fee applies, per the address section above).
• Refusal to pay import duties or taxes resulting in non-delivery.
• Products prohibited from entry by your country's laws.

By placing an international order, you accept full responsibility for the customs outcome and acknowledge that Happibee fulfilled its obligation by shipping your order to the address provided. Import duties, customs fees, and taxes paid to your government are never refundable by Happibee, because we never received them.

Every Happibee order already ships discreet. Packages go out in plain, unbranded packaging with a generic shipping label; nothing says Happibee and nothing hints at what is inside. Priority and FedEx orders travel in standard USPS or FedEx carrier packaging, which are equally discreet.

Want to go a step further? If you would like retail packaging, branded boxes, or outer product packaging removed from adult items before shipment, reach out to us before your order ships (remember, orders placed by 6:00 AM CST ship the same day, so ask fast). We are happy to help when we can!

Note: requesting modified or removed packaging does not affect, waive, or alter the customs terms above. Customs outcomes remain the buyer's sole responsibility regardless of packaging configuration.

Who doesn't love a little extra honey in their pot? Discounts apply automatically at checkout, no codes needed:

• Add 2 items for 5% off.
• Grab 3 items for 7% off.
• Stock up with 4 or more items for 10% off.

Bundle & Save cannot be combined with other promotions, applies to eligible items only, and is reflected in your order confirmation. If you later return part of a bundle, the refund recalculates at the tier for the items you keep; the worked math lives in our Return Policy.

Every order generates a timestamped order confirmation sent to the email you entered at checkout, listing your items, quantities, pricing, shipping selection, and the shipping address exactly as you entered it. A shipment confirmation with your tracking number and carrier follows when your order is tendered to the carrier. Every order is also weighed at packing, and carriers record package weights again in transit.

These records are retained and are submitted as evidence in the event of a payment dispute or chargeback. By completing your purchase, you acknowledge receipt of these communications and confirm the accuracy of the order details and shipping address you provided.

Orders placed by 6:00 AM CST, Monday to Friday, ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. Transit time begins when the carrier scans and accepts the package into its network, and the day you place your order does not count as a transit day.

First, check every spot a carrier might leave a package: all doors, mailbox, parcel locker, front desk, and with household members or neighbors. Second, wait 24 hours, since carriers occasionally scan slightly ahead of the physical drop and most packages appear within a day. Third, contact the carrier with your tracking number; delivery scans are time-stamped and GPS-associated, so the carrier can pinpoint the scan location and open an investigation. Once a carrier records a Delivered scan at your address, the shipment is completed, which is why we offer the Signature Required option at checkout for anyone concerned about unattended packages.

No. Delivery windows (2 to 8 business days for standard, 2 to 4 for Priority) are carrier estimates, not guarantees, and peak seasons, holidays, or severe weather can extend them. Shipping fees are not refunded for deliveries that take longer than estimated.

We ship to the address exactly as you entered it at checkout and do not modify addresses after an order is placed. Your order confirmation email shows your address immediately, so if you spot a typo, contact us right away, before the 6:00 AM CST same-day shipping cutoff. Once a package ships to an invalid address and returns to us, the Failed Delivery Fee and shipping charges apply as described in this policy.

A refused package is treated as an undeliverable shipment, not a return. When it arrives back at our facility and passes inspection, your refund is processed minus the Failed Delivery Fee ($15.00 U.S., $35.00 international), and no shipping charges of any kind are refunded, since the carriage happened in both directions.

Because they are two different bills from two different parties. The shipping you paid at checkout went to the carriers who physically transported your package; it does not include or prepay anything your government charges. Import duties, taxes, and VAT are set and collected by your country's customs authority when the package crosses your border, and only you can pay them. All Happibee international orders ship DDU (Delivered Duty Unpaid), so this applies no matter how much you paid for shipping. Paying promptly when customs contacts you is the fastest way to receive your package, and refusing to pay does not entitle you to a refund.

Customs authorities answer only to their own governments, and Happibee has zero control over what they inspect, hold, seize, or destroy. Packages seized, destroyed, delayed at customs, or blocked by your country's import laws are not eligible for refunds. Before ordering products that may be restricted in your country, especially adult and intimate items, verify your country's import rules with your local customs authority.

Yes! We deliver across the U.S., including P.O. Boxes, Puerto Rico, APO/FPO/DPO addresses, Guam, and other U.S. territories via USPS. FedEx services cannot deliver to those destinations, so they ship via USPS Ground Advantage or Priority Mail. Guam and certain territories may take 30 to 45 days depending on USPS transit timelines.

Priority with Signature Required ($17.95). A person at your address must sign before the carrier releases the package, and the signed record becomes part of your delivery confirmation. With any no-signature option, the carrier may leave the package unattended and the delivery scan completes the delivery, so signature is the right choice for apartment lobbies, busy streets, or porch piracy concerns.

Almost certainly yes. Orders placed by 6:00 AM CST ship the same business day, and the rest ship the next business day. What tracking shows after that is up to the carrier: carriers do not scan at every step, and USPS packages routinely travel across the country with few or no scans. It is common for tracking to sit on "Shipping Label Created" or go quiet for six or even eight days; that is completely normal and not a sign of a problem. The pattern we see most often: the label is created, the page stays silent for about a week, then the package suddenly scans at a facility near your city with delivery a day or two later. Happibee has no control over when or whether carriers scan along the way. If your package shows no movement well past the estimated delivery window, contact the carrier with your tracking number to open a search, and we will cooperate with the investigation.

Only if you reach us before it ships, and our hive moves fast: orders placed by 6:00 AM CST ship the same business day. Once an order is fulfilled and tendered to the carrier, it cannot be canceled or recalled mid-transit, because no carrier offers merchants a way to stop a moving package. If you no longer want the order, let it deliver and follow our Return Policy for sealed, unopened items. Refusing the delivery instead triggers the Failed Delivery Fee and forfeits all shipping charges, which costs you more than a normal return.

You already have it! Every Happibee order ships in plain, unbranded packaging with a generic shipping label; nothing says Happibee and nothing hints at what is inside. Priority and FedEx orders travel in standard USPS or FedEx carrier packaging, which are equally discreet. If you also want retail packaging, branded boxes, or outer product packaging removed from adult items, contact us before your order ships (orders placed by 6:00 AM CST ship the same day, so reach out fast). Packaging changes never alter customs responsibilities on international orders.