Billing and Shipping Policy

Who doesn’t love a little extra honey in their pot? We’re excited to offer automatic savings when you shop more:

• Add 2 items to your cart for 5% off.
• Grab 3 items for 7% off.
• Stock up with 4 or more items for 10% off.

These discounts apply automatically at checkout – no codes needed! Note: Bundle and Save can’t be combined with other promos or coupons to keep things fair and simple.

Want your order sooner? Upgrade to Priority Shipping for just $14.95.

• Faster Processing: Your order jumps to the front of the line.
• Orders under 1 pound: Delivered via FedEx 2-Day Express.
• Orders over 1 pound: Shipped with USPS Priority Mail or UPS Ground.

Note: FedEx services cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, Guam, or U.S. territories. In those cases, we ship via USPS Priority Mail. Expedited upgrades are non-refundable once fulfilled.

Same-Day Shipping

Place your order by 1:00 PM CST Monday–Friday for standard shipping, and it ships the same business day. Orders placed after 1:00 PM CST, on weekends, or on holidays ship the next business day.

Flat Rate Shipping ($6.95)

We offer $6.95 Flat Rate Shipping on all U.S. orders. Every shipment includes tracking so you can follow your package from our hive to your doorstep.

Where We Ship

We deliver across the U.S., including P.O. Boxes, Puerto Rico, APO/FPO/DPO addresses, Guam, and other U.S. territories.

Carrier Restrictions: FedEx services are not available for APO/FPO/DPO addresses, Guam, or U.S. territories. These destinations ship exclusively via USPS Ground Advantage or USPS Priority Mail.

Delivery Times (Standard Shipping)

Most standard shipping orders arrive in 2–4 business days once in transit. During peak seasons, holidays, or severe weather, delivery may take up to 8 business days or longer. Guam and certain territories may require 30–45 days depending on USPS transit timelines.

Important: The day your order is placed does not count as a business or transit day. Carriers typically require up to 24 hours to process and sort packages before dispatch. Transit time begins once the shipment is scanned and accepted into the carrier’s network.

Signature Confirmation (Optional Security)

For added protection, customers may request Signature Required delivery prior to shipment. If Signature Confirmation is not selected, you acknowledge that the carrier may leave the package at your mailbox or doorstep without obtaining a signature.

Business days are Monday–Friday, excluding holidays. Delivery timelines are carrier estimates and not guaranteed. Once a package is accepted by the carrier, fulfillment is considered complete for shipping purposes.

Please double-check your shipping address at checkout. Customers are responsible for providing a complete and accurate delivery address.

If a package is returned due to an invalid address, refused delivery, or failed delivery attempts, it will be treated as an undeliverable shipment.

• A flat $15.00 Failed Delivery Fee will be deducted from your refund to cover two-way shipping and processing costs.
• Upgraded shipping fees are non-refundable.

Refunds are processed once the package safely returns to our facility.

Once a package is marked as “Accepted,” “In Transit,” or “Delivered” by the carrier, responsibility for final delivery rests with the carrier.

• If tracking shows Delivered, the shipment is considered successfully completed.
• We are not responsible for theft, mailbox removal, misdelivery, or packages left unattended after confirmed delivery.
• Customers must contact the carrier directly to initiate investigations for lost or stolen packages.

By placing an order, you acknowledge that carrier tracking confirmation serves as verification of shipment and delivery fulfillment.