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Customer care

Help starts here.

Orders, deliveries, returns, product issues, privacy, accessibility, or a question before you buy — choose the path that fits and send us the details. We’ll review the information available and point you to the appropriate next step.

Choose a topic Return eligibility Contact support Policies

Start with what happened

Delivery

Tracking or delivery problem

Tracking is quiet, a package is late, or a delivery scan does not match what you can find.

Start here

Returns

Return or eligibility question

Check condition before sending anything back. Opened or used merchandise may not be returnable.

Check eligibility

Order issue

Wrong, missing, or damaged item

Keep the item, packaging, shipping box, and label while we review what happened.

Report an issue

Everything else

Product, billing, privacy, or website help

Questions before purchase, product issues, billing, privacy requests, accessibility help, or business inquiries.

Contact support

Before requesting a return

Condition matters

Keep it sealed until you know it is eligible.

Our Return Policy controls return eligibility. Merchandise that has been opened, used, worn, tried on, unsealed, or otherwise put into use is not eligible for return unless the Return Policy expressly says otherwise or applicable law requires a remedy. Some categories have additional restrictions.

If you are unsure, do not open, wear, try on, install, test, or discard the packaging while you decide. Contact us first or review the Return Policy.

Read Return Policy Ask about a return

A few details make support much easier

Delivery or tracking

Check the mailbox, parcel locker, all entrances, household members, building staff, and nearby delivery locations. If tracking shows delivered but the package is still missing, contact the carrier and contact us so the delivery can be investigated.

Wrong, missing, or damaged order

Keep the merchandise, inner packaging, shipping box or mailer, shipping label, and inserts. Contact us promptly and do not discard anything while the issue is being reviewed. We may ask for photos or other details.

Cancellation or address change

Contact us as soon as possible. Once fulfillment has started or the package has been handed to the carrier, a cancellation, address change, intercept, or reroute may no longer be available or guaranteed.

Billing or payment question

Include the charge date, amount, and the name or email that may have been used for the order. Never send a full payment card number, account password, or security code.

Contact Happibee

Tell us what happened.

Include the order number when your question involves an order. The more specific the first message is, the easier it is to review the right records and give you the correct next step.

Include this whenever the request involves an order.
Choosing a topic shows the most useful information before you send.
Choose a topic above. We’ll show a short checklist that can help us review your request.
If photos are needed for an order issue, support can request them after your message is received.

Return reminder: opened, used, worn, tried-on, unsealed, or otherwise non-returnable merchandise should not be sent back. Follow the Return Policy and any return instructions provided by support.

Submitting this form does not itself authorize a return, refund, replacement, cancellation, address change, or other remedy. Eligibility is determined under our posted policies and applicable law.

What happens after you write

We identify the issue

Your topic and order number help route the message and locate the relevant order or account information.

We review the records

When appropriate, we compare your message with relevant order, fulfillment, payment, communication, and carrier records.

We send the next step

That may be troubleshooting, carrier guidance, return instructions, a request for additional information, or another resolution appropriate to the situation.

Useful policies and help pages

Shipping Policy Transit, delivery, signature, customs, and billing information. Return Policy Return eligibility, condition requirements, and return instructions. Privacy Policy Personal information, cookies, data sharing, and privacy choices. Accessibility Report a website barrier or request assistance using the site.