Return Policy

For a refund, all products must return in their original packaging: unused, unopened, untampered, undamaged, and sparkling "brand new." This applies to everything – sunglasses (even a quick try-on counts as used!), clothing (including bralettes, lingerie, and intimates), gaming consoles, accessories, TCG cards, or adult items. Opened or used? Sorry, no returns – it's about fairness and hygiene for all our shoppers!

To be clear: "unopened" means the product packaging has not been opened, unsealed, or accessed in any way. Removing an item from its packaging to inspect, try on, compare, hold up, or examine – even briefly – means it is no longer in unopened, brand-new condition. Tags being attached does not restore an item to unopened status once the packaging has been opened.

Health and safety rules are strict for adult products like pills, condoms, lubricants, toys, games, or lingerie: returns only if "brand new." Once opened or used – even once – no returns or refunds. A note on sex toys (cockrings, vibrators, ball stretchers, masturbators, etc.): they have a natural lifespan and aren't indestructible! Follow care instructions (gentle cleaning, proper storage) to extend their buzz. If it breaks after use, even once, no replacement or refund from us. For questions, warranties, or claims, contact the manufacturer directly – they're the experts!

All intimate and adult products are final sale once opened or used. This includes but is not limited to: lubricants, arousal oils, condoms, sex toys, cock rings, ball stretchers, vibrators, masturbators, lingerie, and any product that makes contact with the body. No refunds, credits, replacements, or exchanges will be issued for opened or used intimate products – no exceptions. This is standard practice across the entire adult product retail industry.

All delivery-related matters – including delivery confirmation, carrier responsibilities, and shipping timelines – are covered under our Shipping Policy.

If you have any questions or concerns about your delivery, please contact the carrier you selected at checkout (USPS, FedEx, etc.) directly. For added protection, signature confirmation is available as a shipping option at checkout.

• Your Part: You cover return shipping costs – no pre-paid labels here, so arrange it yourself.
• Damage in Transit: We're not liable for items damaged en route back to us. Pack securely to ensure a smooth refund.

You have a generous 120 days from purchase to initiate and complete your return. Get it back to us within that window, and you're golden!

Once we receive your return, our team will inspect the item to confirm it meets our return conditions: unused, unopened, untampered, undamaged, and in brand-new condition with all original packaging intact.

If the product shows any signs of being opened, used, tried on, worn, handled, resealed, or tampered with, the return will be denied and no refund will be issued. The item will be returned to you at your expense, or disposed of after 30 days if return shipping is not arranged.

Happibee is a retailer, not a manufacturer. We do not provide warranties, guarantees of product performance, or coverage for any products that break, wear out, or underperform after use. This applies to all products we carry – adult items, clothing, sunglasses, gaming devices, accessories, and everything else in the hive.

For any questions, warranty claims, manufacturing defect concerns, repairs, or troubleshooting, please contact the manufacturer directly. They designed it, they built it, and they're the experts! We're always happy to point you their way.

Got a Bundle and Save deal? Returning part of it means we adjust the refund based on what you keep. For example: 10% off for four items, return two? Your refund reflects the 5% discount for the remaining two. Fair and balanced, like a bee on a bloom!

Refunds cover items only – shipping fees (Ground Advantage, Priority, Express, FedEx, etc.) aren't refundable. You got that speedy delivery, so it stays!

Whether in the U.S. or abroad, you're responsible for return shipping costs and labels – same rules for all our global friends. Import duties, customs fees, and taxes paid on international orders are non-refundable by Happibee – these are collected by your country's customs authority, not by us.

1. Contact Us: Reach out to the Happi Support Team to start.
2. Send Photos: Provide clear pictures of the packaging (bag, box, label) and the product.
3. Get Approved: We'll review and send the return address (no pre-paid labels from us).
4. Processing Time: Allow 24–72 hours for processing once we receive your return.

We've perfected this process over years to make returns as easy as a summer breeze. Questions? We're all ears (or wings)!