Return Policy

To qualify for a refund, a product must arrive back at our hive unused, unopened, untampered, undamaged, and in brand-new condition with all original packaging intact, exactly as it left us.

"Unopened" means the product packaging has never been opened, unsealed, or accessed in any way. Removing an item from its packaging to inspect, try on, compare, hold up, test, or examine, even briefly, means it is no longer unopened. Resealing packaging does not restore it. Attached tags do not restore it. If the seal has been broken, the sale is final.

You have 120 days from your purchase date to initiate your return and get the item back to us. That is roughly four months, far longer than most retailers offer. Returns received after 120 days cannot be accepted.

• All returns require approval first. Follow the steps in "How to Start a Return" before shipping anything. Packages sent back without approval, or refused at delivery and bounced back to us, are not approved returns; they cannot be matched to your order reliably and may be delayed or denied.
• Return shipping costs are paid by you. We do not provide prepaid return labels, and we never advertise free returns. Any third-party ad or listing claiming otherwise was not created by Happibee and does not override this policy.
• Pack it like honey in glass. A return that arrives damaged, crushed, leaking, opened, or incomplete no longer meets return conditions and will not be refunded, no matter what caused the damage. Any transit damage claim is between you and the return carrier you chose, which is exactly why we recommend a sturdy box, generous cushioning, tracking, and insurance.
• This applies equally to domestic and international orders. Import duties, customs fees, and taxes on international orders are collected by your country's customs authority and are not refundable by Happibee.

Every return is inspected by our team against the conditions above. If the product shows any sign of being opened, used, tried on, worn, handled, resealed, or tampered with, or if it was damaged in transit on its way back to us, the return is denied and no refund is issued. Denied items are shipped back to you at your expense, or disposed of after 30 days if return shipping is not arranged. Approved returns are processed within 24 to 72 hours of inspection.

• Refunds go to your original payment method only. Once an approved return passes inspection and we process the refund (24 to 72 hours), your bank or card issuer typically takes 5 to 10 business days to post it to your account. That posting time is controlled by your bank, not by Happibee.
• Refunds cover the product only. Original shipping fees (Ground Advantage, Priority, Express, FedEx, and all others) are not refundable.
• Bundle & Save math: bundle discounts are earned by the number of items in an order, so returning part of a bundle recalculates the whole order at the discount tier for the items you keep, and your refund is the difference. Worked example: four items at $20 each is $80, and with the four-item 10% discount you paid $72. You return one item. The three items you keep now qualify for the three-item 7% discount, pricing them at $55.80, so your refund is $72 minus $55.80, which is $16.20. You keep every discount you still qualify for, no more and no less.
• There is no restocking fee on approved returns.

Here is what Happibee backs, 100 percent: that you receive the exact item you ordered, brand new, factory sealed, and delivered to you. That is the retailer's job, and if we ever fall short of it, we make it right through the steps on this page.

What happens inside the product is the manufacturer's job. Every product we ship goes out factory sealed, exactly as the manufacturer packaged and quality-checked it. We never open, alter, repackage, or handle the product inside, so a manufacturing defect, if one exists, was sealed in at the factory and is covered by the manufacturer's warranty. This is the same division you already know from cars: the dealership sells you the car, but the engine is covered by the automaker's warranty. One is the seller, the other is the builder, and each backs their own work.

So if a product malfunctions, breaks, wears out, or underperforms once opened or used, in any category, contact the manufacturer directly with your Happibee order confirmation as proof of purchase. We are always happy to point you their way with contact details. Manufacturers inspect and verify claimed defects against the product itself, and damage caused by use, force, or wear, such as tears, stretching, or breakage, is not a manufacturing defect. Describing a product as "defective" does not change any of the return conditions on this page.

Delivery confirmation, carrier responsibilities, and shipping timelines are covered in our Shipping Policy. For questions about a shipment in transit, contact the carrier you selected at checkout (USPS, FedEx, etc.) directly. For added protection, signature confirmation is available as a shipping option at checkout.

No. Trying on counts as wearing. Once apparel is removed from its packaging or has touched a body, it is final sale, even with tags attached. We never resell worn clothing, which is how we guarantee every customer receives a brand-new, untouched garment. Please use our size charts before ordering, and ask our support team any sizing question before you buy.

If the item is still sealed and unworn in its original, unopened packaging, yes, within 120 days. If it has been tried on or removed from its packaging, no. The size charts on our listings are created and published by each manufacturer, not by Happibee, and we display them exactly as the manufacturer provides them. Sizing standards genuinely vary between brands, cuts, and fabrics, which is why we recommend comparing the chart's actual measurements to a similar garment you own before ordering. A garment that fits differently than you expected is not defective and is not misrepresented, and fit preference does not change the return conditions on this page.

Every product ships factory sealed, exactly as the manufacturer packaged and quality-checked it. Happibee never opens, alters, or repackages products, so a manufacturing defect is covered by the manufacturer's warranty, not by a Happibee refund. Two paths: if something looks wrong on arrival, follow the Wrong, Missing, or Damaged steps within 5 days and before opening. If a product malfunctions or breaks once opened or used, contact the manufacturer with your Happibee order confirmation as proof of purchase; they inspect and verify claimed defects against the product itself. Damage caused by use, force, or wear, such as tears, stretching, or breakage, is not a manufacturing defect. Describing a product as defective does not change these conditions.

No. Even a quick try-on counts as use. Sunglasses are returnable only when factory sealed in their original, unopened packaging within 120 days of purchase.

No. All intimate and adult products are final sale once opened or used, even once, for health and hygiene reasons. No refunds, credits, replacements, or exchanges are issued for opened intimate products. This is standard across the entire adult retail industry.

No. Return shipping is arranged and paid by the customer. Happibee does not advertise free returns anywhere, and any third-party ad or listing claiming otherwise was not created by Happibee and does not override our posted policy.

Contact us within 5 days of delivery and before opening any product packaging, with photos of the unopened product, all contents received, the shipping box, and the shipping label. We verify every claim against our packing records, recorded package weights, and the carrier's own tracking and handling records, and we make it right. Carrier-caused damage is documented by the carrier itself through tracking exceptions and delivery notices. Claims made after opening, outside the 5-day window, or without photos cannot be verified or honored.

120 days from the purchase date to initiate and complete the return, meaning the item must arrive back at Happibee within that window in unopened, brand-new condition.

No. Happibee is a retailer and does not cover products that break, wear out, or underperform after use. Warranty claims, defects, and troubleshooting are handled by the manufacturer, and we are happy to provide their contact information.

We do not process direct exchanges. If your item is eligible for return (sealed, unopened, within 120 days), the fastest path is to place a new order for the size or item you want right away so it does not sell out, then return the original for a refund following the steps above. Each transaction stays clean and simple, and you get the replacement faster.

Neither. Happibee never runs sales or promotions, so there is no Black Friday, no coupon codes, and no waiting for a better deal. Our everyday price is our best price, all year round, because we do not inflate prices just to mark them down later. For the same reason, we do not offer price matching or post-purchase price adjustments. The price at the time of your order is final.

Bundle & Save discounts are earned by the number of items in an order, so a partial return recalculates the whole order at the discount tier for the items you keep, and your refund is the difference. Example: four items at $20 each is $80, and with the four-item 10% discount you paid $72. Return one item, and the three you keep now qualify for the three-item 7% discount, pricing them at $55.80. Your refund is $72 minus $55.80, which is $16.20. You keep every discount you still qualify for. As with all returns, only sealed, unopened items within 120 days are eligible.

No. Approved returns have no restocking fee. Original shipping fees are not refundable, and return shipping is paid by the customer.