Voluntary return
Sealed, unused, and within 120 days
You may request a return when the merchandise remains in its original unopened condition and the request is within 120 days of the purchase date.
Request approval before shipping it back.
Return Policy
Return policy
Returns, clearly sorted.
The quickest way to know what happens next is to check two things: condition and timing. This page explains voluntary returns, order problems, return shipping, inspection, refunds, and product issues after purchase.
120 days for eligible returns
Approval first before shipping anything back
Opened or used items are not eligible for voluntary return
Which path applies?
Voluntary return
Opened, worn, tried on, used, or unsealed
Merchandise that has been opened, worn, tried on, used, tested, activated, sampled, or otherwise put into use is not eligible for a voluntary return.
Do not send it back unless support instructs you to.Order problem
Wrong, damaged, missing, defective, or not as described
That is a different review path from a voluntary return. Keep the product and packaging, contact us promptly, and provide the information reasonably needed to investigate.
Contact support before discarding or returning anything.For voluntary returns, condition is the line
Eligible condition
Original packaging remains unopened.
The product has not been removed, tried on, sampled, activated, worn, tested, installed, registered, or otherwise used, and the original seal or packaging remains intact.
Not eligible for voluntary return
The package or product has been opened or used.
Resealing packaging, keeping tags attached, or using an item only briefly does not restore unopened condition. If you are uncertain about eligibility, contact us before opening the product.
Important distinction: a voluntary return is different from a claim that an item arrived incorrect, damaged, defective, or otherwise requires a remedy under applicable law. If something is wrong with the order, use the order-problem process below instead of sending the item back on your own.
How the condition rule applies
Apparel & eyewear
Trying on counts as use for return purposes. Once apparel, lingerie, hats, sunglasses, or similar wearable merchandise has been removed from its packaging and tried on or worn, it is not eligible for voluntary return.
Check manufacturer measurements before purchase and ask us sizing questions before opening the item.Adult & intimate products
For hygiene and safety, intimate merchandise is not eligible for voluntary return after its seal or packaging has been opened or after the product has been used.
If the item appears incorrect or damaged on arrival, contact us before use and keep the packaging.Food, beauty & wellness
Food, supplements, topical products, cosmetics, personal-care items, and similar merchandise are not eligible for voluntary return after opening, sampling, applying, consuming, or otherwise using them.
Keep seals intact while you review ingredients, size, quantity, or other product details.Trading cards & collectibles
Sealed packs, boxes, tins, cases, blind items, and other randomized collectibles are not eligible for voluntary return once shrink wrap, seals, packs, or internal packaging are opened.
Randomized contents, pulls, secondary-market value, and post-purchase market changes do not create voluntary return eligibility.Electronics & gaming
Once a console, electronic device, accessory, or similar item has been opened, powered on, activated, registered, installed, or used, it is not eligible for voluntary return.
If it malfunctions or appears defective, use the product-issue process below rather than sending it back without approval.Hobby, household & everything else
The same basic condition rule applies: eligible merchandise must remain unopened, unused, complete, and in its original condition within the 120-day return window.
If opening the package is necessary to use or test the product, opening it ends voluntary return eligibility.Wrong, missing, damaged, or defective?
Pause before opening, using, or discarding anything.
Contact us promptly if something about the delivery or merchandise appears wrong. When reasonably possible, report a shipping or packing issue within 5 days of delivery so packaging, carrier, and fulfillment evidence is still available.
- Keep everything. Preserve the merchandise, product packaging, shipping box or mailer, shipping label, inserts, and any carrier notice.
- Document what you see. We may ask for clear photos of the item, labels, packaging, shipping container, and visible damage or condition.
- Contact support. Include the order number and a concise description of what appears wrong. Do not return the item until you receive instructions.
A delayed report or missing packaging can make a carrier or fulfillment investigation harder, but nothing in this policy limits rights or remedies that cannot lawfully be limited.
Contact SupportHow to start an eligible return
Contact us first
Send your order number and return request through the Contact page. Do not mail merchandise back without return instructions.
Confirm eligibility
We may ask for photos or other information to confirm that the item remains unopened, unused, complete, and within the return window.
Pack and ship carefully
Use a sturdy shipping method with tracking. For voluntary returns, return shipping is arranged and paid by the customer unless we tell you otherwise.
Inspection and refund
After the return arrives, we inspect it against the approved return conditions. An approved refund is then initiated to the original payment method unless another method is required.
Return policy details
1. Return windowWhen an eligible voluntary return must be requested and completed.
Eligible voluntary returns must be requested and returned within 120 days of the purchase date. The merchandise must continue to meet the condition requirements on this page when it arrives back to us.
If you are close to the end of the return window, contact us before shipping so you can receive the correct return instructions.
2. Return authorization and shippingApproval first, customer-arranged shipping for ordinary voluntary returns.
Contact us before sending a return. Merchandise sent without return instructions may be delayed, misrouted, or unable to be matched to the correct order.
For an ordinary voluntary return, the customer is responsible for arranging and paying return shipping. We recommend a trackable service and packaging appropriate for the product. Keep your shipping receipt and tracking information until the return is complete.
If the return relates to an incorrect item, shipping damage, another fulfillment error, or a remedy required by applicable law, different return-shipping instructions may apply. Contact us first.
3. InspectionWhat happens when an approved voluntary return arrives.
Returned merchandise is inspected against the approved return conditions. To qualify for a voluntary-return refund, the item must remain unopened, unused, complete, undamaged, and in its original returnable condition.
If a returned item does not match the approved condition, we may deny the voluntary-return refund and contact you about available next steps. Denied merchandise can be shipped back to you at your cost on request. If merchandise remains unclaimed after we contact you and provide reasonable notice, it may be handled, donated, or disposed of as permitted by applicable law. Do not return merchandise that has been opened or used unless support specifically instructs you to do so.
4. Refunds and original shippingWhat is refunded after an approved voluntary return.
After an approved return passes inspection, we initiate the eligible refund to the original payment method unless another method is required. Your bank, card issuer, or payment provider controls how quickly the credit appears after the refund is initiated.
For ordinary voluntary returns, original outbound shipping charges and optional shipping services are not refundable. Approved voluntary returns do not have a restocking fee.
If a refund relates to an incorrect item, shipping damage, another fulfillment error, or rights that apply under law, the amount and shipping treatment may be different from an ordinary voluntary return.
5. ExchangesHow to change size, color, or product.
We do not process direct exchanges. If your item qualifies for a voluntary return, you may place a separate order for the replacement item and return the original according to this policy.
The replacement order and the return are separate transactions, and inventory availability is not guaranteed while a return is in transit.
6. Product defects and manufacturer warrantiesWhat to do when a product malfunctions or fails after opening.
If a product appears damaged, incorrect, or defective when it arrives, contact us promptly before continued use so we can review the circumstances and available remedy.
For problems that arise after a product has been opened or used, manufacturer warranty or troubleshooting support may be the appropriate path for some products. We can help identify manufacturer contact information when available.
Warranty coverage, exclusions, and procedures are determined by the manufacturer. Nothing in this section limits any remedy that applicable law requires the seller to provide.
7. International returnsReturn shipping, customs, taxes, and cross-border considerations.
International voluntary returns remain subject to the same eligibility and condition requirements. The customer is responsible for arranging return transportation unless we provide different instructions.
Import duties, taxes, brokerage, customs charges, and similar government or carrier charges are generally handled by the authority or provider that collected them. Happibee cannot refund amounts it did not collect. Contact the applicable authority or carrier about recovery of those charges.
8. Refused, undeliverable, or returned-to-sender packagesShipping problems are not the same as an approved voluntary return.
A refused, undeliverable, unclaimed, or returned-to-sender shipment is handled under our Shipping & Billing Policy and is not automatically treated as an approved voluntary return.
Contact us if a package is being returned by the carrier so we can review the shipment status and the next available step.
Common return questions
Can I return clothing after trying it on?
No for an ordinary voluntary return. Trying on counts as use under this policy, even when tags remain attached.
Can I return an opened intimate product?
No for an ordinary voluntary return. Once the seal or packaging has been opened, hygiene-sensitive merchandise is not eligible for voluntary return.
What if an item does not fit?
If it remains unopened and otherwise eligible, you may request a return within the return window. If it has been tried on, it no longer qualifies for a voluntary return.
Do you provide free return labels?
Not for ordinary voluntary returns. Customers arrange and pay return shipping unless we provide different instructions for the specific situation.
What if the product broke after I used it?
Contact us with the order number and what happened. Depending on the product and circumstances, manufacturer warranty support, troubleshooting, or another remedy may apply.
Can I exchange an eligible item?
We do not process direct exchanges. Place a separate order for the replacement item and return the eligible original under this policy.
Questions before opening or returning something?
Ask first. It can save a return problem later.
Include your order number and tell us whether the item is still sealed. If the concern is wrong, missing, damaged, or defective merchandise, keep the product and packaging while we review it.
Purchases at Happibee.com are made subject to this Return Policy as posted at the time of the order and to our Terms of Service. This Return Policy applies to purchases made directly at Happibee.com. Purchases made through a marketplace or another seller are subject to the return process and terms of that sales channel.
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